We want you to be completely satisfied with your purchase on Ozspecials. Our 5-Star Guarantee means that we're committed to providing you with the most delightful shopping experience possible. You can feel secure and confident shopping on Ozspecials.
How does the return policy work?
To start a return, direct to your Order History page. From there, simply write down the relevant item(s) and communicate directly with our customer service team.
1. You may return any order within 30 days of delivery.
2. Our customer service team strives to respond to all requests within 72 hours or less. We're always available to help!
3. Once an order has been placed, if you change your mind, you may cancel your order within the Order History section before it's been shipped.
4. After an item has shipped, if you’re unsatisfied for any reason, you can always contact us for further assistance.
How will I receive my refund?
1. Refunds are processed back to the original payment method used to purchase the order.
2. Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
3. If you used OXXO or Boleto, Ebanx will issue your refund based on your payment method.
4. All Ozspecials gift cards are valid as a one-time use only. We unfortunately cannot credit Ozspecials gift cards back to your account once they’ve been used.
5. Ozspecials does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.